The player from Germany has been waiting for his withdrawal for over 2 weeks due to unfinished KYC. The player confirmed the payment was processed successfully.
Beem Casino - Player's withdrawal has been delayed.
Amount: €500
Beem Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.5
Beem Casino has a Safety Index of 2.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I requested verification and withdrawal after fulfilling the bonus terms and conditions.
To date, Beem Casino has not managed to verify my account (already for 3 weeks) and initiate a payout.
I have the feeling that this casino is not reputable, although their information describes otherwise.
Automatic translation:
Public
Public
2 years ago
Dear Christoph,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. It's quite usual it takes a few business days to complete.
Which documents you have already provided and when exactly? Could you please clarify when exactly you requested this withdrawal?
Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.
Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
2 years ago
Translation
I uploaded all the required documents three weeks ago.
A first payout of €1000 was rejected after two weeks because the bonus conditions only allowed me to pay out €500.
I find this dubious because I had previously fulfilled the bonus conditions and €900 had already been deducted from my account.
A week ago, I only paid out €500, which has simply not been processed to this day.
Automatic translation:
Public
Public
2 years ago
Translation
I don't understand why this casino gets such a good reputation from them as I've read multiple complaints on here with the same problem.
The casino just deliberately doesn't handle verification and payouts!!!
From my point of view, it is simply not paid out deliberately here.
Strange that due to the bonus conditions, €900 was deducted from my account within one day, of course that happened quickly.
Automatic translation:
Public
Public
2 years ago
Thank you for your reply, Christoph. Please note that in some casinos, winnings are automatically reduced by the software and no human interaction is required, unlike when the casino has to process a withdrawal. Casinos manually have to collect and review documents, perform a routine gameplay check and send the payment to a player. Not to mention that more delays can occur when international transactions take place.
It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. We usually give casinos at least 14 days to process each payment.
Since you requested the withdrawal only one week ago, I would suggest we wait a few more days (let’s say 7 days) and if there is no development, do not hesitate to let us know and we will try our best to help you. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
Public
Public
2 years ago
Translation
Hi there,
You don't need to tell me that payments can take longer.
And I can judge for myself how long it can take since I have already requested withdrawals from various casinos.
I would like to state again that my account has not been verified for 3 weeks and a first withdrawal request has already taken 2 weeks.
Of course , I have to wait ! But the other reviews that present the same problem should give you a pattern.
Automatic translation:
Public
Public
2 years ago
Do I understand correctly that you still haven't received your withdrawal?
Public
Public
2 years ago
Thank you very much Christoph for your confirmation. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
Public
Public
2 years ago
Hello Christoph,
I will assist you with your complaint from now on.
I'd like to invite representatives of Beem Casino into this discussion in order to provide us with an explanation of the situation and help us resolve the verification & withdrawal issue.
Public
Public
2 years ago
Translation
You're welcome,
my 2 week old withdrawal was canceled yesterday without giving me a reason why it was cancelled.
Documents have all been uploaded for 4 weeks and checked by customer service (chat) and found to be sufficient.
Bonus conditions have also been met.
Why the payout was canceled is a mystery to me.
Automatic translation:
Public
Public
2 years ago
Dear Christoph,
we've got a reject from the bank, please provide Bank Branch address to our support.
Kind regards,
BeemCasino Team
Public
Public
2 years ago
Translation
I sent them again
I gave you the account details 4 weeks ago, and the account number is also on the countless documents I sent you.
Why don't you think of writing it to me directly by e-mail?
I hope I don't have to wait 2 weeks again!
Automatic translation:
Public
Public
2 years ago
Hello all,
Dear Christoph, please provide the casino support team with the necessary information in order to make sure the casino can investigate with your bank the reason they rejected the transaction. Please provide them with the address, and contact information of your bank if you haven't done so already. Let us know about the result. Much appreciated!
Public
Public
2 years ago
Translation
Hello Tomas,
As I have already described, Beem Casino has had my documents with bank details in writing in the form of bank statements for at least 4 weeks.
If there is supposedly a problem with the transfer, the casino must also tell me what the error is.
There has never been a problem with my bank regarding this.
I don't understand why my bank refuses a transfer.
I still suspect Beem Casino uses it as an excuse.
I haven't seen any written proof that my bank has declined the deposit.
Automatic translation:
Public
Public
2 years ago
Thanks for the clarification, Christoph.
Dear Beem Casino team,
Do you have all the necessary information to find out what caused the payment to be rejected? Please provide a further explanation.
Public
Public
2 years ago
Dear Christoph,
the payment was processed successfully.
Kind regards,
BeemCasino Team
Public
Public
2 years ago
Hello Christoph,
please confirm when your withdrawal completes and you receive the payment. Much appreciated!
Public
Public
2 years ago
Translation
I received the payment, I will never deposit in this casino again.
Automatic translation:
Public
Public
2 years ago
I am glad to hear you received your winnings, Christoph! Thank you for letting us know. We will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
