HomeComplaintsBeem Casino - Player's struggling to withdraw their winnings.

Beem Casino - Player's struggling to withdraw their winnings.

Amount: €570

Beem Casino
Safety Index:Very low
Submitted: 07 May 2022 | Case closed : 23 May 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Germany is dissatisfied with the verification and withdrawal process. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago
Translation

Thieves, just like Ocean Breeze. No verification. No response from the support department. And no payment of 570 euros. Stay away from them.

Automatic translation:
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2 years ago

Dear Cannavaro665,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that you have provided the documents to pass the verification, but they have not been approved yet? Do you currently have any pending withdrawals? If yes, could you please clarify when exactly you requested them?

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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2 years ago
Translation

I have no communication with this casino

Automatic translation:
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2 years ago

Thank you for your reply, Cannavaro665. I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

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2 years ago

Dear Cannavaro665,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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