The player from Germany is dissatisfied with the verification and withdrawal process. We rejected the complaint because the player didn't respond to our messages and questions.
Thieves, just like Ocean Breeze. No verification. No response from the support department. And no payment of 570 euros. Stay away from them.
Dear Cannavaro665,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that you have provided the documents to pass the verification, but they have not been approved yet? Do you currently have any pending withdrawals? If yes, could you please clarify when exactly you requested them?
If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Thank you for your reply, Cannavaro665. I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.