The player from Austria is experiencing technical issues while playing. Since this is not something we could help with, we were forced to reject the complaint.
Beem Casino - Player’s complaining about a technical issues.
Amount: €6,000
Beem Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.5
Beem Casino has a Safety Index of 2.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Other
REJECTED
Case summary
3 years ago
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3 years ago
Translation
my free game was interrupted 6 times and not continued!!!! Ogne win!!!
if you consider that up to €25,000 is possible with the free spins, I am very modest with €6000. cheek. And for almost 3 weeks no answer!!!!!
Automatic translation:
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3 years ago
Dear Savas,
Thank you for submitting your complaint. I’m very sorry to hear about your bad experience. Please understand that the games in the casino are programmed to continue even when the connection between the server of the game provider and you is disconnected. If such an event happens, the correct result is always recorded on the casino server.
If you won something (even when the technical issue occurred along the way), I am pretty sure the winnings would sooner or later be credited to your casino account.
I would recommend that you check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
I am afraid that under these circumstances there is not much more we could do for you in this case. Please, if there is anything else, we could help you with, do not hesitate to let me know, otherwise, we will be forced to reject this complaint. Thank you for understanding.
Best regards,
Kristina
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3 years ago
Dear Savas,
We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.
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3 years ago
Translation
What can I say, it's sad that they don't help me. Not sure if they are on my side..
Automatic translation:
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3 years ago
I am very sorry, there are some issues that we cannot help with even if we wanted to.
Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
