Beem Casino - Player's bonus winnings have been capped.

I deposited 40 euros into the beem casino and used the bonus after which I fulfilled the bonus redemption conditions and tried to withdraw. The amount was 500 euros so beem casino rejected the withdrawal request and deducted 100 euros from that amount because the maximum win is a 10x deposit, i.e. in my case 400 euros was returned to my game account. Now you could assume that when the excess is now removed, that € 400 is now my money and I can either cash it out or continue playing like I did if you wanted bigger winnings. After that, for example, I won one win over € 30,000, etc. and I had a little over € 24,000 in my gaming account when I received the notification that my gaming account was closed. Well, the game account was still open but 24,000 euros were lost from there and only 400 euros had been returned there. According to Beem Casino, my maximum win is € 400 and I can't win more than € 400. What should I do with that money when the repatriation also doesn’t seem to be successful. In conclusion, I think the beem casino is cheating and should be closed so that no one can be cheated anymore.

Dear Ilpokeijo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the bonus T&Cs and I found this:

"1.5 All winnings when playing with a bonus are limited to a maximum of ten times (x10) your deposit amount. The Casino has the right to increase the limit for players at its discretion."

Please understand that all bonus rules apply as long as the bonus is active. The bonus is still active while meeting the wagering requirements. Some casinos cancel the bonus only after a withdrawal has been made.

This means, that as soon as the wagering requirements have been completed your winnings became withdrawable. However, they don’t turn into real money, au contraire, they still carry maximum cash out. For future references, my advice would be to withdraw your bonus winnings as soon as they become withdrawable and do not accumulate any more winnings or deposit additional funds into your account.

Sadly, there is not much I can do to support your case at this time. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed. If there is anything else, I could do for you, please do not hesitate to contact me, otherwise, I will be forced to reject your complaint as unjustified. Thank you for your understanding.

Best regards, 

Kristina

Dear Ilpokeijo,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.