The player from Austria was experiencing issues with the withdrawal. The casino was paying his winnings out in installments and the last one was missing. We closed the complaint as resolved after the player received the whole amount.
Hello i wait since 10 days now nothing happenes the live chat cant help they only say i should wait
Dear atti38,
Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Please could you elaborate and describe what happened in more detail?
Do I understand correctly that you are waiting for your withdrawal?
I will be waiting for your reply patiently.
Best regards,
Kristina
Hello i maka withdraw on 20.8 650€ they cancel my wirhdraw and say me that they have 100€ daily limit last 100€ is missing since 4 days the live chat answer is everytime the same that my withdraw is in approval stage and they can do nothing
Thank you for your reply, atti38. Do I understand correctly that you have already received the vast majority of your winnings, and currently you have the last pending withdrawal of €100?
Awesome news, atti38. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.