BDM Bet Casino - Player's withdrawals are delayed due to verification issues.

Hello, I use the bdmbet casino, for about a month now, I had done the identification, ID and phone process.

I had made two withdrawals worth 1500 euros each.

Yesterday 25/10/2024 and the day before yesterday I made quite a profit and then proceeded to withdraw.

it asked me for bank account verification.

I have sent all the documents that have been requested of me, a photo of the front and back of my debit card, e-banking statement and a screenshot of my personal information from the bank's mobile application. even though I have sent them all the documents and sent them by email too to their support center, they first send me that my verification is completed and then they reject the documents and says '' oh you are unverified and reject my withdrawals as well.

Please I'm afraid that I will my own money and my profits. Can you help me ?

Best regards.

Hello fotinifro,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BDM Bet Casino. Please allow me to ask you a few more question before we would move forward.

• When was your account verified for the first time?
• Which documents have been currently approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Καλησπέρα Νίκο, σε ευχαριστώ πολύ για την απάντηση.

Κατάφερα να επαληθεύσω τον τραπεζικό λογαριασμό μου μετά από πολλές προσπάθειες και επικοινωνία με το support center την bdm bet μέσω email 3 φορές και το chat της , τώρα περιμένω να δω αν θα ολοκληρωθεί η ανάληψη με επιτυχία , θεωρητικά αύριο θα πρέπει να έχουν μπει τα χρήματα στο λογαριασμό μου

Θα σας ενημερώσω εκ νέου.

Ευχαριστώ πολύ και πάλι.

Hello fotinifro,

Glad to hear that the verification is now complete.

Please be advised that withdrawals may take up to 14 days so I would recommend to wait for know.

Let us know in case the money would arrive or any new complications would arise.

Regards,

Nick

Dear fotinifro,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.