The player from Poland had been waiting for three withdrawals since October 30, while other withdrawals were processed without issues. Despite involving a VIP agent, he was repeatedly informed about technical problems, which he found disturbing. The issue was resolved after the player was advised to wait until November 14 for further updates, and upon confirmation of the situation, the complaint was marked as 'resolved' in the system. The Complaints Team appreciated his cooperation and encouraged him to reach out again if any further issues arose.
BDM Bet Casino - Player’s withdrawals are delayed.
Amount: 1,640 zł
BDM Bet Casino
Safety Index:Very highSafety Index
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9.5
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 weeks ago
Public
Public
3 weeks ago
As of October 30, I am waiting for my 3 withdrawals. Subsequent withdrawals go through without any problems. Even the VIP agent is not able to help and I am constantly being informed about technical problems. This is very disturbing behavior from a casino that is withholding withdrawals.
Public
Public
3 weeks ago
Dear mareczek9222,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Dominika
Public
Public
3 weeks ago
Dear mareczek9222,
we're glad to hear that your issue has been resolved based on the information you shared on our forum. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Dominika
Casino.Guru
