The player from Denmark faced delays with withdrawals from Bdmbet.com, receiving repeated assurances that the funds were on the way and awaiting the next banking day. It was confirmed that the player received her winnings after a period of waiting. The Complaints Team marked the complaint as resolved, appreciating her cooperation throughout the process.
BDM Bet Casino - Player’s withdrawal is delayed.
Amount: 22,000 kr.
BDM Bet Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
yesterday
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1 week ago
Translation
I have been waiting many days for my withdrawals. They keep saying they are on the way and that they are just waiting for the next banking day. Bdmbet.com.
Automatic translation:
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1 week ago
Dear 4h7tvss9fy,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
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1 week ago
Translation
Okay. My account has the amount confirmed and the only thing it says is that they are waiting for the withdrawal process. Have you ever had any payouts confirmed from this website?
Automatic translation:
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2 days ago
Thank you for your reply, 4h7tvss9fy. The BDM Bet Casino has a Very High safety index and no unresolved complaints. You can check other complaints as well as experiences shared by other players in our review. At this point, I believe that unless you breached any terms, there is a pretty high chance you will receive your withdrawal soon. I will keep this complaint open and if there’s no development within two weeks, please get back to us and we will intervene.
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yesterday
I was informed by our community team that you received your winnings:
https://casinoguru-en.com/forum/casinos/bdm-bet-casino---general-discussion/4#post-144502
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Kristina
Casino.Guru
