The player from Bulgaria had encountered issues with his withdrawal requests at an online casino. Despite having verified his profile, his withdrawal requests had been repeatedly rejected without explanation. He had attempted to withdraw his winnings through various means, including three different bank accounts, but all attempts were unsuccessful. After more than two weeks and over ten failed withdrawal attempts, the casino finally approved his request and he received his money. The issue had been resolved and the complaint had been closed.
BDM Bet Casino - Player's withdrawal is delayed.
Amount: 410 лв
BDM Bet Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
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6 months ago
Hi i made withdraw request in this casino one week ago, today 08.05.2024 my withdraw request is in procesing and they stop to answer my questions on their e-mail.
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6 months ago
Dear radi19999992,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
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6 months ago
they rejected all my withdraw requ
ests, i made my deposits with bank card, buy they dont have withdraw with bank card in options, i try to withdraw with bank transfer option, i try with 3 diffirent my IBAN, they rejected all my withdraw request, i wait 7 days for one of withdraw reqeusts and dont write me why they rejected my withdraw request, i attach some screenshots
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6 months ago
Thank you for your reply, radi19999992. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Did you accumulate your winnings with or without an active bonus?
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6 months ago
hi, my profile was verified on first day in my registration in site, they rejected my withdraw request more then 10 times whitout any arguement, yesterday finally after more then 14 days problems they aproved my withdraw request and i received my money. I think you can close the case, i think i will never play again in their site.
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6 months ago
Dear radi19999992,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
