The player from Brazil is not able to play with the full amount of his deposit. The complaint was rejected because the player didn't respond to our messages and questions.
BC.Game Casino - Player's experiencing difficulties with his deposit.
Amount: 50 R$
BC.Game Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
The Casino blocks your deposit. You deposit 50 reais it only credits 10 and 40 is blocked as a bonus. I made 2 deposits and they stole my money. It is absurd to unlock your own money. I have never seen a Casino that converts your money into bonuses. I don't play it anymore and I don't recommend it.
Automatic translation:
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1 year ago
Dear Kitojunior,
Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Could you please elaborate? Do you see it in your account that part of your deposit is transferred to a bonus balance? Could you please post here a screenshot of it?
I will be waiting for your reply patiently.
Best regards,
Kristina
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1 year ago
Translation
I just want my money back and never hear from bc.game again 
Automatic translation:
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1 year ago
Translation
I would like you to explain the bonus policy, as it holds deposits in unplayable money. Live support is unresponsive. I chose the Casino due to the guru's analysis but nothing they said is true
Automatic translation:
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1 year ago
Thank you for your reply, Kitojunior. Unfortunately, I do not understand what I am supposed to see in these screenshots. Could you please elaborate?
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