The player from Nigeria had deposited a total of 4840 Naira, but this amount had not been credited to her Casino account. We had advised her to contact her payment provider to investigate the issue and had asked for additional details to assist with the investigation. The casino had also requested specific information to help resolve the matter. However, the player did not respond to our further inquiries, thus we were unable to continue the investigation. Consequently, the complaint had been rejected due to a lack of communication from the player's side.
BC.Game Casino - Player's deposits not credited to account.
Amount: 4,840 ₦
BC.Game Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 months ago
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5 months ago
Yesterday I made a deposit of 1000 naira o was not credited
later again I made a deposit of 3840 yet I was not credited too
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5 months ago
Dear Dayo,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
- Could you please advise if it was your first deposit in this casino?
- Have you contacted your bank already? Ideally, they should be part of the investigation.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Kristina
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5 months ago
Dear Dayo,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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5 months ago
Thank you for your reply, Dayo. Have you contacted the payment provider as I suggested?
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5 months ago
Hi,
Please send complete information so we can check this issue for you:
- Deposit order numbers
- User id
- Bank statement showing these transactions
Best Regards
PANDA - BC.GAME
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