BC.Game Casino - Player's deposit is not credited in the game.

Hey,

I made a deposit to BC games on 26th April 2024. Initially it was in process despite money being debited from my account but the transaction is complete now and the merchant has received my money but my money has not been deposited to the game. And the live support isn’t responding at all.

I hope my problem is solved asap and my money is deposited.

User ID: 34774885

Order Details:

Deposit Amount: 2000.00000 INR

Order ID: F-1797366769360684376

Status: Processing

Created Time: 26/4/2024, 9:05:25 AM

Dear Kaynes,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Connect me to bc games please

Hey, my money has still not arrived and bc game live support is telling me that the merchant has not received the payment but the transaction is complete and according to the bank statement the merchant has received the payment already and I have provided the proof ten or fifteen times now.

i want my money to deposit asap.

Dear Kaynes,

Did you do as I advised above? Do you have the payment confirmation from the provider and did you send it to the casino?

The case won't be forwarded until necessary.

this is the clear proof of the completion of the payment from the provider and i have sent this to bc games like 15-20 times.

please forward this case to bc games.

I have provided all the necessary information.

Any response???

Hi,

The merchant has requested that we need statement from the date of transaction till today and also a video proof Please follow the guidelines for video proof, as mentioned below. You can send this video to here in the thread or you can send it to panda@bcgame.com

Steps to follow for video proof:

1. Prepare two devices: use one for executing the appeal process and the other to record the entire procedure. If using a computer, ensure the website URL is visible at all times.

2. Navigate to Google Play or the App Store on the first device.

3. Locate and launch your bank or payment service app by searching for it in the store.

4. Log into your banking app, making sure to conceal your password during the process.

5. Access and display your profile or account details, including the account name and number.

6. Proceed to the transaction history section and present the most recent transactions, covering both incoming and outgoing payments that correspond with the time of the purchase. These should be in the same currency and from the account used for the transaction.

7. To highlight a particular payment, select it from the transaction list to show its details.

8. Provide comprehensive information about the selected transaction, including the total amount with currency, sender/receiver's name, their account number, transaction date and time, and the current status.

Best Regards

PANDA - BC.GAME

I can provide screen recordings and screenshots. I don’t have hundreds of devices. And is this how you deal with your customers? I made a payment to your merchant a week ago and it has still not been deposited. I have provided you proof 20-30 times on your website. What else am I supposed yo do?

This is really annoying from you bc games. You can clearly see every detail from the screenshot i shared from my payment provider app.

Any response????

Dear Kaynes,

Did you complete all the requirements by the casino stated above?

Yes

Hello,

Just to remind the user about our previously sent reply we haven't received any email or any kind of proofs here in the thread either.

Best Regards

Panda - BC.GAME

Dear Kaynes,

If you did send the e-mail with the requested information, please forward it also to nikolas.b@casino.guru. If you did not contact them yet, please do so otherwise we will be forced to close the complaint.

Dear Kaynes,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.