BC.Game Casino - Player's account has been closed due to KYC issues.

I tried to make my withdrawal without KYC, but it was rejected. So, I proceeded to do the verification; however, I had a previous account that I lost because it was hacked, and I don't have access to it. I wanted to transfer the KYC, but support told me I couldn't. Now, my KYC is failing. They told me they would reopen my KYC process within 24 hours, but nothing has happened. Now, they've blocked my account. I spoke with support, and they haven't resolved my issue.

Dear juarleon4,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the General T&Cs and I found this:

5. Prohibited Uses

5.1. PERSONAL USE. The Service is intended solely for your personal use. You are only allowed to wager for personal entertainment and may not create multiple accounts, including for the purpose of collusion and/or abuse of service.

Please understand that creating multiple accounts is prohibited by most online casinos and it doesn't matter if the old account was closed or not, the new one is still considered a duplicate.

• Could you please clarify when your first account was closed?
• Did you discuss opening another account with the casino?
• Did you play with bonuses on your first and second account?

Thank you very much in advance for your reply.

Best regards,

Kristina

I deleted my first account because it was stolen from me and it was 3 or 5 months ago.

Yeah

I have never played with any bonuses at the casino

Hello,

The user was found violating our terms and conditions by making more than 10 accounts (12 found) We acted upon our terms 5.1 and 2.1.15 mentioned at https://bc.game/help/terms-service locked the users account and its irreversible action.

Best Regards

Panda - BC.GAME

I understand but I can proceed for a refund of the funds since at no time did I abuse the system of games and bonuses

Also do not use any account as referrals or abuse a bonus

This is what their live support told me a few days ago

Hello everyone,

Thank you both for your replies.

juarleon4, do I understand correctly that you are aware of creating this many accounts?

Yes, but some are from relatives who live with me. I understand that due to my ignorance I accepted and created many accounts, but something to say is that at no time should I abuse a bonus or use multiple accounts as referrals to have a clean profit.

Also, my account had remaining funds of approximately 52 solana, which would be 7,400 dollars. I am just looking for a refund.

juarleon4, please understand that you breached one of the main rules of online gambling and I am afraid that the casino confiscated your winnings and closed your account in compliance with their General T&Cs. We also don't think you are entitled to a refund, and under these circumstances, we can do nothing. If you disagree with our standpoint, you can always contact the licensing authority, but I don't think their opinion will differ.

I can only recommend that you always create only one account in each casino to avoid a similar situation in the future.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.