BC.Game Casino JP - Player's account is closed after KYC verification.

0.7btc

I registered in May 2024 and deposited about 0.7 BTC at the time and started playing.

I tried to withdraw the money in July of the same year but was unable to do so, and was told I would be able to withdraw the money if I went through advanced KYC procedures, so I did.

In August of the same year, my KYC went through and I tried to request a withdrawal, but I was no longer able to log in.

I have been inquiring by email, but I haven't heard back since this year.

Almost all of the money I deposited has been taken, what should I do?

Hello abc.z,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BC.Game Casino JP. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

•Can you tell me when your account was fully verified?

The last time I was able to log in was probably in August.

-Did you win the prize with real money or did you use a bonus?

Won with real money.

When was the last time you spoke to a casino and what did you talk about?

I haven't heard from them since September 28th.

I contacted them asking for a refund as I couldn't log into my account and was unable to withdraw the money.

After I answered the questions, I received a message saying that it was a violation of the terms of use, but they didn't even tell me what those terms of use were.

So, since it's almost the entire amount I paid, I have contacted them asking for a refund, but I haven't received it yet.

Hello abc.z,

Please forward the communication between you and the casino, especially where there mention the reason for blocking your account, to nikolas.b@casino.guru for further review.

Awaiting your response.

Regards,

Nick

Sent via email.

Hello,

Can you provide the correct email address or UID of the account as the mentioned ace.king2020****@gmail.com email is not found in our system.

Best Regards

BC.GAME

I sent it to the address.

Please do not publish your email address.

akin56***@gmail.com

This email is also not valid on our platform.

Sending to email address

Please do not make this public either.

Dear BC.Game,

Have you been able to locate the player's account? Did he provide the correct e-mail address?

Awaiting your response.

Regards,

Nick

From your BC registered email address has been sent to.

Also, my email address has been made public, so could you please delete it?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I haven't heard from the casino.

Dear abc.z,

I hope this message finds you well.

Regrettably, as we have not received a response from the casino within the specified timeframe, we will have to consider the complaint unresolved and close the matter at this time. However, please note that the casino may reopen the complaint should they wish to continue addressing the issue.

Thank you for your understanding.

Best regards,

Nick

We’ve reopened this complaint at the request of BC.Game Casino JP. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Hello,

As we mentioned previously, the user is unable to provide us with any valid email address, and the user is being super cryptic. The user need to provide actual valid email and screenshot of any email received regarding their account from our end so we can even try to investigate and assist them.

Best Regards

BC.GAME

I have sent you a history of my interactions with BC Games.

Please upload the screenshot here. All the sensitive information posted here are only can be seen by us only not publicly.

Best Regards

BC.GAME

Not really sure where you have sent this as we haven't received anything so far. My email address is panda@bcgame.com

Best Regards

BC.GAME

I have sent an email to the administrator of this arbitration site.

BC Games I have been emailing you guys since last year.

Dear abc.z,

After further communication with the casino, we have received clear evidence that your account is associated with multiple others.

As creating and operating multiple accounts is a direct violation of the casino's terms and conditions, they are within their rights to take action accordingly.

We will be now forced to close the complaint based on the proof provided by the casino.

Please be sure to never create more than 1 account in any online casino as the result will be the same.

Regards,

Nick