Bbet Casino - Player’s bonus privilege has been withdrawn.

So I played a lot of money on this bbet site. But they say that bonuses and free spins are only given to whoever loads the account. But if I have played real money it is not the same because I am not entitled like all the other customers. Then there are customers of series A is that of series B. This is a beautiful and good discrimination and even if you can't do anything for me I want to leave this report because other sites do not look at who loads the account or not they are only interested in the volume of play created with real money. Instead this bbet site discriminates so it is not advisable in my opinion and I am surprised that it has the strange aams license. However, I believe that what this site does is not regular good morning

Dear Luigi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand, that we can’t penalize the casino for taking away your privilege of receiving further bonuses. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all. 

Casinos are not obligated to reward their players with bonuses and bonus privilege can be limited or revoked at any time without further notice. I absolutely agree that it would be ideal to inform a player about new restrictions related to their account, unfortunately it is not a standard practice.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help.

Thank you in advance for your reply and understanding.

Best regards,

Petronela

My account is not limited just that if you play real money in the casino it is not the same for them to top up the account. It seems really strange to me that if someone loads the account they have the right to free spins instead I who have played a lot of money gives them to them no. If this seems normal to you, Bo

I understand your point of view. However, as I mentioned earlier, casinos are not obligated to give bonuses to their players.

I wish I could be of more help. I’m very sorry we couldn’t assist you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. I will now close this complaint. Thank you for your understanding.