The player from Italy is dissatisfied with the casino’s RTP (Return to Player). After a closer examination, we rejected this complaint as unjustified.
Bbet Casino - Player complains that he didn’t win anything.
Amount: €10
Bbet Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 month ago
Public
Public
2 years ago
Translation
I get stuck in customer service chat every time without saying anything bad. They have promotions one and the wheel of fortune 5 times in a row I don't get any winnings. The poker tournaments even with the very best ace cards and will yield lose in the 99 x 100 slots neither do we speak. They definitely gave me the low win percentage. In other poker tournaments I often win from them and impossible. And then I complained in the customer service chat without saying anything bad and they block me then I see like this and I send them emails with many words against them because it is normal they block me for no reason and I in hell. And a really bad site like the promotion at the start of the wheel of fortune was giving you a free spin free spin win now maybe because they disliked me for telling them things to their face. It is impossible for this wheel of fortune promotion to give you nothing 5 times in a row. I hope you can help me with a good morning
Automatic translation:
Public
Public
2 years ago
Dear Luigi,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do.
Are there any funds being held by the casino?
Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Petronela
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