The player from Alberta has not received prize money from multiple tournaments and has been waiting for two months for a resolution after submitting an issue to support.
Batery Casino - Player's winnings are delayed.
Amount: Can$250
Batery Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case opened
Current status
Waiting for Casino Guru to reply
6d 19h 8m 52s
Case summary
4 hours ago
Public
Public
22 hours ago
Placed in prize money on multiple tournaments and never received money. Submitted issue with support and it's been 2 months of them telling me relevant team is looking into
Public
Public
21 hours ago
Dear CDslayer,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please clarify which tournament you participated in?
- Do I understand correctly that you were supposed to receive Can$250 (dispute value)?
- Have you ever participated in a tournament before? If you have, were winnings credited successfully?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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4 hours ago
Here are a couple of the screenshots I can find. There was 4-6 weeks of this tournament going on in question.
Casino Guru is examining the case
