The player from India had successfully deposited money, but the funds did not appear in his game account. We advised the player to contact his payment provider for an investigation. The player reported that the bank confirmed the transfer as successful, but the casino deleted his transaction history. Due to the lack of evidence from the player's transaction history, we were unable to assist further and recommended the player request a chargeback from his bank. The complaint was closed due to insufficient proof.
Batery Casino - Player’s deposit has not been credited.
Amount: 20,000 INR
Batery Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.7
Batery Casino has a Safety Index of 2.7, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
4 months ago
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5 months ago
Dear jaiveer127201,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
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5 months ago
Have you communicated with customer support regarding your lost deposit?
Have you made any successful deposits to this casino before?
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4 months ago
Please send me the screenshot of your deposit history from your casino profile.
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4 months ago
Dear jaiveer127201,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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4 months ago
sir game company are delete my all transaction history please help me🙏
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4 months ago
I’m sorry, but since there are no deposits listed in your transaction history, we are unable to assist you further. To proceed with reaching out to casino representatives and asking them to participate in resolving complaints, we need to collect as much evidence as possible from the player. Without proof of a deposit into the casino, it is impossible to verify the transaction and continue with the investigation. If your deposit was deducted from your bank account but has not reached the casino, I recommend you contact your bank and request a chargeback. However, please be aware that requesting a chargeback can have repercussions for your future interactions with casinos.
This complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
