HomeComplaintsBass Win Casino - Player’s withdrawals have been delayed.

Bass Win Casino - Player’s withdrawals have been delayed.

Black points: 527

Amount: €995

Bass Win Casino
Safety Index:Very low
Submitted: 06 Jul 2024 | Unresolved : 05 Aug 2024
Unresolved Our verdict

No reaction, passive regulator

UNRESOLVED

Case summary

3 months ago

The player from the United Kingdom was unable to withdraw funds from Bass Win despite completing all required verification. Several withdrawal attempts were rejected. We attempted to contact the casino multiple times without success. The casino operated without a valid license and did not refer to any ADR service, leaving no gaming authority to address the issue. Consequently, the complaint was marked as unresolved.

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4 months ago

Basswin77.com will not let me withdraw, I have verified all information they have asked for but several times withdrawal has being rejected

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3 months ago

Dear laylaf21,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

  • Do I understand correctly that your payment is still pending inside the account without being processed?
  • Could you please specify how many days ago was your withdrawal requested?
  • Were your winnings accumulated with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela


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3 months ago

There is money in the account and I have tried to withdraw is (£400 at a time as there is a limit) I have 6 rejections and they have claimed technical reasons on all of them but provided no further information.


dates of requested withdrawals which have all being rejected! All £400


•26th june

•27th june

•29th June

•1st July

•2nd July

•4th July


date of requested withdrawal which is pending

•6th July £200


winnings won without an active bonus

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3 months ago

Thank you very much, laylaf21, for providing all the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  


Edited by a Casino Guru admin
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3 months ago

Dear laylaf21,


My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Bass Win Casino representative to join this conversation.


Dear Bass Win Casino,


Could you please provide clarification regarding this case?


Thank you in advance,


Mirka


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3 months ago

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

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3 months ago

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

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3 months ago

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.


Best regards,

Mirka

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