The player from the United Kingdom had won a significant amount of money at Basswin casino but faced repeated declines when attempting to withdraw. His account was currently under review despite having completed all verifications. The Complaints Team was unable to resolve the issue as the player did not respond to requests for additional information, which led to the rejection of the complaint.
Bass Win Casino - Player's withdrawal has been delayed.
Amount: £63,900
Bass Win Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.3
Bass Win Casino has a Safety Index of 3.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 weeks ago
Public
Public
1 month ago
Hi there I won a lot of money on Basswin casino I’ve got screenshots and email to prove of all of this every time I try to withdraw money it’s declined and then one obstacle after another and now there reviewing my account I’ve done nothing wrong and won fair all verification verified please could you get in touch
Thanks Joshua j*****
Public
Public
1 month ago
Hello Bigjow91,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bass Win Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when is your account fully verified?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
