Bass Win Casino - Player’s balance has been confiscated.

I have had my balance confiscated due to placing a bet of over £2.00 with an active bonus. I wish to have my balance of £1500 returned to me - this was my balance prior to placing the bet that exceeded £2.00. I understand any winnings after placing the bet must be forfeited but cannot see why I should lose it all.

Hello 8txzhz2tg5,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bass Win Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Was the wagering of the bonus finished?
• How many bets did you make over the maximum limit?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.