HomeComplaintsBarz Casino - Player’s withdrawal has been delayed.

Barz Casino - Player’s withdrawal has been delayed.

Black points: 60

Amount: 367 R$

Barz Casino
Safety Index:Below average
Submitted: 25 Jun 2022 | Unresolved : 01 Aug 2022
Unresolved Our verdict

No reaction, good regulator

UNRESOLVED

Case summary

2 years ago

The player from Brazil has not received her withdrawal.

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2 years ago
Translation

I requested a withdrawal in the amount of 367, they give several excuses and nothing to pay, it will be more than 2 weeks, if I don't pay I will go to court

Automatic translation:
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2 years ago

Dear luizafmcs,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Before we move forward with this complaint, could you please advise when exactly you requested the withdrawal?

Thank you in advance for your reply.

Best regards,

Kristina

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2 years ago
Translation

I requested the withdrawal on the 14/06th

Automatic translation:
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2 years ago

Thank you very much for your reply, luizafmcs. Have you made any successful withdrawals before? Could you please confirm that you have passed the verification?

Have you accumulated your winnings with or without an active bonus?

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2 years ago
Translation

I did not make a successful transaction

I passed the verification

and I won without bonus

Automatic translation:
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2 years ago

Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your account?

Would you be so kind as to forward all the relevant communication between you and the casino to kristina.s@casino.guru? Thank you in advance.

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2 years ago
Translation

It's processed on my account

Automatic translation:
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2 years ago

Thank you very much luizafmcs for your cooperation. I will now transfer your complaint to my colleague Tomáš (tomas.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

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2 years ago

Hello luizafmcs,


This is Tomas and from now on, I will be taking care of your complaint.

I would like to invite Barz Casino's representatives to join this discussion in order to resolve the issue.


Meanwhile, luizafmcs, if you have any updates regarding your withdrawal, please let us know.


Thank you.


Best regards,

Tomas

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2 years ago

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

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2 years ago

Dear luizafmcs,

 

I have tried to contact the casino repeatedly but it appears they have stopped responding. There is not much that can be done now without the casino's cooperation. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.


I wish I could be of more help.

 

Kind regards,

Tomas

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