Barz Casino - Player’s struggling to pass the KYC.

this is the biggest joke when it comes to online casinos. I’ve waited more than two months for a little withdrawal amount(200€).

I’ve sent them my documents 10 times for my verification. Talked with the customer support over chat almost every day since I did my withdrawal.

I was on vacation in Cyprus when I created my account but I live in Sweden.

they are telling me that I need to go home to Sweden to continue my withdrawal. When I’m in Sweden I still have to send them the same documents as before and now they need an explanation from me why I am in chech republic..

biggest joke of a company and everything is about 200€.. embarrassing and a waste of time.

Dear Sebastian,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.

Could you please advise which documents have you provided? Would you be so kind as to clarify which country you chose when registering the account?

Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru.

Thank you very much in advance for your reply.

Best regards,

Kristina

Thank you for letting us know via email that the issue has been resolved. We will now close the complaint as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.