Barz Casino - Player's not able to withdraw.

The casino did not inform me about my withdrawal being declined. The chat team also could not give me a clear reason. Spent 1.5 hours on chat, being told different things. The casino has not offered me any options about how I can withdraw. They have no space on their website for bank document verification - meaning that while they take the deposits - they do not seem interested in winning withdrawals.

Dear Rodney,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have successfully passed the KYC verification?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Rodney,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.