Barbados Casino - Player's withdrawal keeps getting rejected.

My payment card keeps getting rejected when you can clearly see its my card on my account that is making my withdrawal still on pending I would like thus looked into as a matter of urgency I am getting no reply back from your company at all and this is causing unnecessary stress

Dear lauramcmanus89,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• When did you request a withdrawal of your funds from the casino last time? Is it still pending in your account?

Looking forward to hearing from you.

Best regards,

Tomas

Dear lauramcmanus89,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.