The player from Spain had made a deposit of 145€ and won 2000€. She had two active withdrawals of 500€ each, due to the daily withdrawal limit set by the casino. She had expressed concerns about the lack of a verification request and the receipt of her full winnings amount. We had communicated with her, advising that withdrawals could take up to 14 days, especially for first-time requests. We had also extended the complaint's timer by 7 days. However, due to the player's lack of response to our messages, we were unable to further investigate and had to reject the complaint.
Bankonbet Casino - Player’s withdrawal of winnings is delayed.
Amount: €2,000
Bankonbet Casino
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
8 months ago
Public
Public
9 months ago
Translation
Hello!
I made a deposit of 145e and won 2000e, I have two active withdrawals of 500e each because they only allow to withdraw 500e each day. The issue is that they have not asked for verification and I'm unsure if I will receive the full amount I won.
Automatic translation:
Public
Public
9 months ago
Hello Lorennnn06,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bankobet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the withdrawal pending? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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9 months ago
El 14 del 3, con dinero real y el casino me dijo que demomento no hacía verificación y que esperara
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9 months ago
Translation
The withdrawal has been pending since March 14.
The profit is accumulated with real money.
The last time I spoke to the casino it was about active withdrawal.
Automatic translation:
Public
Public
9 months ago
Hello Lorennnn06,
As stated above, withdrawal may take up to 14 days so please inform us if it would take longer. Until then, I can recommend you to wait only.
