The player from Italy had a pending withdrawal of 500 euros made on 01/02/25 that had not been processed. Despite having contacted support multiple times, he continued to receive assurances without any resolution. The Complaints Team had extended the investigation period by 7 days; however, the player did not respond to further inquiries. As a result, the complaint was rejected due to a lack of information necessary for the investigation.
Bankonbet Casino - Player's withdrawal is delayed.
Amount: €500
Bankonbet Casino
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 weeks ago
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1 month ago
Translation
Good morning, on 01/02/25 I made a withdrawal for the total amount of 500 euros, which was never processed by the aforementioned betting site.
I have already contacted support who keeps telling me that it will be processed but without success, there should be no problems with the withdrawal since verification from the settings is not required and furthermore the withdrawal was made after having satisfied the terms of the bonus
Automatic translation:
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1 month ago
Dear Salvolo,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
Thank you in advance for your reply.
Best regards,
Kristina
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1 month ago
Translation
Thanks for your reply, this is my first withdrawal, I was not asked for KYC verification, today is 14 days.
Automatic translation:
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1 month ago
Thank you for your reply, Salvolo. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.
Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.
