The player from Peru had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn’t been received yet. The Complaints Team had advised the player that withdrawal processing could take some time, often up to 14 days, and could be delayed due to reasons like unfinished KYC verification or a high volume of withdrawal requests. Despite extending the response deadline, the player failed to provide further information, which led to the complaint being rejected due to insufficient response.
Bankonbet Casino - Player’s winnings haven’t been received yet.
Amount: 2,300 S/.
Bankonbet Casino
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9.3
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Dear Casino Guru, thank you for addressing my complaint against BANKONBET Casino. It has been 4 days and to this date, they have shown no intention of processing or paying the withdrawal I requested. I confirm that this is a casino with an extremely poor reputation, but let's multiply our complaints so we are not DEFRAUDED BY BANKONBET CASINO
Automatic translation:
Public
Public
1 year ago
Dear Aguaje,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Public
Public
1 year ago
Translation
It is not something even, we deposit and the deposit is processed instantly and the withdrawals? Because they take so long, I already have experience in casinos and withdrawals, this BANKONBET casino is one of the worst, well what can we do just avert future players from this lousy casino and others!! This is how they take away our desire to play
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