HomeComplaintsBankonbet Casino - Player claims winnings were confiscated by Bankonbet.com.

Bankonbet Casino - Player claims winnings were confiscated by Bankonbet.com.

Amount: Can$150,000

Bankonbet Casino
Safety Index:Above average
Submitted: 11 Oct 2023 | Case closed : 01 Nov 2023
Case closed Our verdict

Unjustified complaint

REJECTED

Case summary

6 months ago

The player from Quebec alleges fraud at Bankonbet.com. She claims that her winnings amounting to $150,000 have been stolen. Casino has provided us with betting history of the player, from that we learned the player played through all their winnings and subsequently lost all their funds. We have rejected the complaint.

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7 months ago



bankonbet.com is a site not associated with curacao the license is invalid their operator complains on the scam sites he defrauds and scams everyone who wins bcp on their casino

He stole my $150,000

it shames no one should i gamble and i shout loud and clear that no casino should rob us like it bottoms them

Not playing game

Bankonbet.com fraude scam


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7 months ago

Dear jeanbedard89,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Bankobet Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

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7 months ago
Translation

FRENCH; To make a long story short, I played at this casino and told myself I'm going to relax while playing at the casino. This week ago I played at Bankonet and I won the big progressive overall. I won $150,000 Canadian. I went to bed because it was late and I got up in the morning to realize that the amount had disappeared from the account and who confiscated my funds and when I talked to them about it, I closed my account after having seen the reviews of other bankonet sites

I realized that thousands of people had done the same thing and that even on a review site it was blacklisted and there was no valid Curacao license when I wanted to reopen my casino deposit to see if the amount was there. He writes to me and I have to tell them that they don't owe me anything to protect themselves, it's not true so I don't write. But seriously, you have to stop, he's scamming people and even affiliates and nothing happens, you have to say stop, I'm sure, 100 percent

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7 months ago
Translation

I am professional and I just want my due, I try to negotiate with him but he doesn't want to know anything but serious evidence. His against them

And if its possible to exterminate this casino for more.that it happens to no one else make bankonet review you go or even it happens to lots of people

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7 months ago
Translation

The company is blacklisted and has no curacao license and 10 groins

of thousands of people being cheated

You have to stop being serious

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7 months ago
Translation

filefile

At 10:35 p.m. on September 4 there was a bug in the bankonbet.com server crashing which took me out of the site and I restarted my cell phone to go to the games and nothing more 15 minute interval and nothing more $175 instead of 157,000 which is a big difference in not much time it's a theft he stole from me and it's clearly proof I want to be reimbursed and I'm within my rights

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6 months ago
Translation

To show you their bad faith

I wrote to them today to open

My account to see how it would react bankonbet.com and see who responded to me filefile

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6 months ago
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https://www.trustpilot.com/review/bankonbet.com


https://www.gamblerspick.com/online-casinos/bankonbet-casino-review-r2626/


And for their credibility look at the testimonies that say you don't have much.

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6 months ago
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Funny made serious


rabidi nv curacao


https://offshoreleaks.icij.org/nodes/58133685


We have to stop thousands of people being scammed by them, we have to say no stop

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6 months ago
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I just had my email account hacked, it's weird

Just when I find out about them on

had fun activities

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6 months ago

Hello jeanbedard89,

Could you please advise if you did have any bonus active when you hit the jackpot? Is your account currently open or closed? Is there any communication between you and the casino since the incident which you could forward to nikolas.b@casino.guru?

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6 months ago

no when I win the jackpot no bonus activate


and no the account is closed when I wanted to claim who took it from me to close the account


and no communication with them he no longer responds at all

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6 months ago

Hello jeanbedard89,

As it is still unclear why did the casino confiscate your balance and closed your account, I will be forwarding your complaint to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

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6 months ago

Hello there,

Thank you jeanbedard89 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Bankonbet Casino for their help in resolving this complaint. We would like to know why was the player's account blocked and what can we do to help resolve this issue.

Thank you!

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6 months ago

Dear Peter,


Thank you for contacting us.


We would like to inform that the customer has played down their balance of 150k CAD in games and currently there is no balance available to be withdrawn. We have sent you an evidence via email.

Moreover, the account was closed on customer's request.


With this, we assume the case to be resolved.


Please let us know in case you need more information.


Best Regards,

Bankonbet

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6 months ago

Thank you very much for providing the evidence Bankonbet Casino representative.

Dear jeanbedard89, the casino has provided me with the betting history of your account where it is clear that you have player through all your funds. Subsequently, we won't be able to help you further. I would recommend checking out our tips on How to Gamble Safely to prevent situations like this in the future.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

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