Bangbet Casino - Player’s baccarat winnings are not credited.

I played baccarat game. I played bet on both player and banker at the same time because it's my betting strategy but I won on player. The money on player wasn't paid and I was told I lost both which isn't possible.

Dear Coldstones16,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• How did you manage to bet on both the player and the banker?
• How many bets like this did you place? Were they all recorded in your game history?
• Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

The casino have refunded the money and voided the bet. Thank you for showing care in helping me.

Thank you for your reply, Coldstones16. Do I understand correctly that we can now consider this case resolved?

Dear Coldstones16,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.