The player from Turkey had successfully verified his account, but it had been unexpectedly blocked and was then under review. The casino did not provide any reasons for the block or any timelines for the review, which caused a delay in his payment. The player had focused only on sports betting and had accumulated his winnings without bonuses. We were unable to assist further as our forum dealt mainly with online casino user complaints and lacked insight into sports betting issues. His complaint was subsequently rejected due to these reasons.
Bahigo Casino - Player's account unexpectedly blocked.
Amount: 545 ₮
Bahigo Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.6
Bahigo Casino has a Safety Index of 7.6, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
8 months ago
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8 months ago
Translation
Hello! I didn't want to file a complaint. However, the way this casino is behaving infuriates me! I quickly and successfully passed all document checks and verified my account. I even received a phone call from the casino and successfully answered all their questions. But with no reason provided, they blocked my account and are conducting some kind of inspection. The casino isn't paying me my money! They can't provide any precise timings for the account review either. All this strikes me as fraudulent behavior on the part of the casino.
I want to understand and resolve this issue.
Thank you!
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8 months ago
Dear ivanweber,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on while your account was still active - slots, live casino, sports betting, etc.?
- Do I understand correctly that your account has been verified?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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8 months ago
Translation
Hello!
I only bet on sports.
the account has been verified and verified.
winnings accumulated without bonuses.
Thank you for helping me in this unpleasant situation :)
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8 months ago
Thank you for your reply, ivanweber. I would like to emphasize that our forum Casino.guru deals with complaints regarding online casino users only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue in case you only focused on sports betting.
However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.
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8 months ago
Translation
Yes, I would like to get the names of the sites. Deal with complaints from online casino users. So, I am a client of an online casino and I have a complaint specifically about the casino!
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8 months ago
I will send you the list via email.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
