BacanaPlay Casino PT - The player's experienced an error with a game.

Troubleshooting took a while I was playing GoldDigger I had a bonus where I was giving money and I could never get the money or enter the game or get the rest of the bonus, I just didn't have access to the game anymore and it gives me error 20 . In chat they do not respond and there is no resolution of the problem

Hello marinasusete,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BacanaPlay Casino. Please allow me to ask you a few more question before we would move forward as it is not entirely clear for me what is the issue.

Did you receive a bonus for a specific game which then did not work? Did you have any real balance on your casino account? Did any loss occur due this error?

Looking forward to your answer.

Regards,

Nick

Good morning, I was enjoying free spins (bonus) and I was giving myself money and the game went down, the full bonus was not over and I would be winning money

Since then I have never been able to open the game giving an error

Hello marinasusete,

Were those specific free spins only for that one game or you can play them in some other game too?

Dear marinasusete,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

I'm tired of answering the case was all reported by chat now you don't want to solve it and you're always asking questions to which everything will have been explained and answered

Dear marinasusete,

Please note that we do not have any chat so no answer could be answered there. However the complaint will be now rejected for lack of evidence.