The player from India experienced incorrect payouts while playing Ezugi roulette, missing a total of 29,200 INR in winnings. Despite providing screenshots as evidence, customer support initially claimed it would be resolved, but later insisted that the winnings were paid and abruptly ended the chat.
BABU88 Casino - Player’s winnings were underpaid.
Amount: 29,200 INR
BABU88 Casino
Safety Index:HighSafety Index
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8.6
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Case closed
Our verdict
Other
REJECTED
Case summary
4 months ago
Public
Public
4 months ago
Hi
When I was playing ezugi roulette, I got 200x win but got 29x ( number 4) . Second I was winning 150x but agin I got 29 x ( number 35 ). I missed total 29200 rs this two game . Suddenly I contacted customer livechat but they told me wait until 1 to 2 hour it will resolve. I had sent screenshots evidence with game number also. After one hour contact live chat , they told me your winning was paid in that time and suddenly cut the livechat . After that suddenly live chat disappear from the account. I had sent compliment about my problems. I can attach the screenshots below.
thanking you
seby c****
Public
Public
4 months ago
Dear Sebycherian123,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to nikolas.b@casino.guru? Please advise the exact time of the incident.
Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.
Looking forward to hearing from you. Thank you in advance for your understanding.
Public
Public
4 months ago
Hi,
It was the misunderstanding because when I was chatting suddenly stoped live chat and disappear the live chat from my account around 10 hours.I thought , they are cheating. Yesterday they are contacted and explain all . I am really sorry of the complaints.
Thanking you,
