BABU88 Casino - Player's deposited funds not added to the account.

Sir, yesterday I deposited from federal bank for deposit in babu88 casino and payment was made from federal bank but deposit from babu88 casino is not added, I talked to customer care and told me to give UTR number to customer care of federal bank. I talked to them and said that payment has been made from bank to bank so UTR number has not come but federal bank customer care has given me this UTR number 27*******48 but even after that I am being told by babu88 casino that this UTR is not there. to sir, what is my money from the bank?

Dear Rahul8769,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Dear Rahul8769,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.