BABU88 Casino - Player's account has been deactivated with funds inside.

My Babu88 account was deactivated since two months back my amount struck so pls solve this issue and take action this Babu88 bring back my amount

Hello boyaashok0143,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BABU88Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you play casino games or sports betting there? How much was your casino balance before it got blocked? When was the last time you spoke to the casino and what was it about? Did they specify the reason of blocking your account?

Looking forward to your answer.

Regards,

Nick

Twenty Thousand rupees above amountBlocked.showing account is deactivated.

Hello boyaashok0143,

Please answer my previously asked questions otherwise we will be forced to close the complaint.

Hello Nick,

Yes, my account is verified in April. I played in Casino games and my account balance is 20,000 above before it got blocked. I spoke to the casino customer support before it's blocked. They haven't mentioned any reason for blocking.

Hello boyaashok0143,

Please forward the communication between you and the casino regarding this case to nikolas.b@casino.guru.

This is my communication with the casino 2months ago, These two screenshots are old one, they're saying that the I was did suspicious bets, closed my Id and telling that to create new Id. So kindly look into it

These are new screenshots

Hello boyaashok0143,

I'm sorry but there is not a single mention regarding creating a new account. It is also prohibited in almost every single online casino so they would definitely not recommend that. As there was a clear breach of casino terms by creating multiple accounts, we will be forced to close the complaint.

Is there anything else we could assist you with?

I don't have multiple accounts

Hello boyaashok0143,

Might be just a little misunderstanding but you posted this earlier: "This is my communication with the casino 2months ago, These two screenshots are old one, they're saying that the I was did suspicious bets, closed my Id and telling that to create new Id. So kindly look into it."

I interpreted it as your previous account got closed and they recommended you to open a new one. Did I understand it correctly or what did you mean by "new id"?

please check this one,,, communication between me and Babu customer support

Hello boyaashok0143,

Is your balance on your old account or the new one? Is your new one still active or blocked as well?

I don't have new account

Having my balance in my old account

Hello boyaashok0143,

As it is not entirely clear whether you had a second account or not, your complaint will be now forwarded to my colleague Tomas (tomas.k@casino.guru) who will be assisting you from now on and will try to get more information from the casino.

Wish you best luck resolving it.

Regards,

Nick

Hi boyaashok0143,

I've reviewed your case and fully understand your concerns. I'll try my best to help you with the issue by contacting the casino.

I'd like to ask BABU88 Casino to join this conversation and share more information regarding the case.

Can you please provide any reasons why the player's account has been blocked?

Thank you.

Best regards,

Tomas

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear boyaashok0143,

I'm currently trying to get in touch with the casino's representatives, so I'm extending the timer by another 7 days to see what can be achieved. I will keep you updated on any developments.

Thank you for your patience.

Kind regards,

Tomas

Dear boyaashok0143,

Good news! I've received information from the casino representative that your account should now be reactivated so you can withdraw your funds.

Can you please update us once you have received the payment?

Thank you.

Kind regards,

Tomas

Dear tomas

Iam very thankful for your help

I successfully withdrawal my amount

Thankyou

Dear boyaashok0143,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas