HomeComplaintsBABU88 Casino - Player's account deactivated, withdrawal impossible.

BABU88 Casino - Player's account deactivated, withdrawal impossible.

Amount: ৳72,000

BABU88 Casino
Safety Index:High
Submitted: 24 Apr 2024 | Case closed : 10 May 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

6 months ago

The player from Bangladesh was unable to make a withdrawal due to his account having been deactivated. The Complaints Team had reached out to the player to gather more information regarding the situation. However, the player didn't respond to the team's inquiries within the given timeframe. Consequently, we couldn't investigate the matter further and had to reject the complaint.

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7 months ago

My account is diactive

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7 months ago

Dear Sorno777,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BABU88 Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Could you please advise how long were you a player of the casino and when exactly was your account blocked?
  • How did you learn about your account being blocked?
  • What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
  • Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


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6 months ago

Dear Sorno777,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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6 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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