AZNbet Casino - Player's winnings disappeared.

1400 $ disappeared from my account! The bookmaker just took and stole this money from me! I wanted to withdraw some of the money, but the bookmaker rejected the request and asked me for verification! I have submitted all the required documents! He was also photographed against the background of correspondence with the security service. Then, in the next message, they asked me the question "Please clarify who you are Kozak Yelyzaveta?" I am the first to hear about this man! That's what I told them! I realized that they started to feel like I have more than one account and that I am a multi-accounter! No one else could enter this bookmaker from my laptop except me! I use mobile Internet. My IP address is dynamic. Provider mobile operator Life. Perhaps because of this, they linked my account to some other account. I do not know. I do not understand this. I wrote all this to them in a reply letter. Then I saw that the entire amount in my account had disappeared! And this is $ 1400! The chat in my account has been blocked! And nobody answers the mail! Please help me figure it out. I hope very much for your help!

Dear Serhiy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you accumulated your winnings with or without an active bonus? Could you please clarify what games you played? It seems that you focused on sports betting. Did you play any casino games?

Furthermore, I would like to ask you to confirm, that you haven’t used a VPN (Virtual Private Network) to alter your location when opening the account or during playing. Your confirmation is essential for this case.

Thank you very much in advance for your reply.

Best regards,

Kristina

I did not take the bonus. I made bets only on sporting events. I didn't play in the casino. I have not used a VPN. The IP address changes by itself. The IP address is dynamic. Maybe it depends on my "Lifecell" mobile internet provider. Here you can see on the last logins to your account.

2021-12-14 14:25:29

37.73.150.120, Ukraine

2021-12-13 23:09:29

37.73.73.68, Ukraine

2021-12-13 16:40:01

88.155.42.187, Ukraine

Thank you for your reply, Serhiy. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru?

Sent

Thank you for your email. After closer examination, we’ve realized that this complaint is sports betting related. As you might know, our forum Casino.guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.