AZNbet Casino - Player's funds are stuck in blocked account.

I mistakenly deposited money in my aznbet account while it was blocked/ restricted. The deposited funds didn't reflect in my account because my account was blocked. I have emailing the aznbet company for a solution to recover my money back. All the email they replied, no solution. The security department keep replying to me that [ the bookmaker reserves the right to refuse bet from individual without any reason].

 Please am pleading to help me recover my funds. 

https://bscscan.com/token/0x55d398326f99059ff775485246999027b3197955?a=0x6a601ffd3fad2f7d462ddce8f80db59a6ffa58b7

The above is the transaction details sent from binance exchange.

Please help me.

Dear mullo190285,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I am sure you are well aware that this is not the casino's mistake and they had nothing to do with the transaction as it was sent by you personally. I understand that this was probably a mistake, but the casino did nothing wrong in this case.

Could you please clarify how you managed to send funds to an already closed casino account?

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear ifebuche646,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I truly understand the mistake was mine that is why am pleading for a help or solution to retrieve the funds back.

How I send the funds was. After a successful registration with aznbet, I went on to deposit via cryptocurrency. So the crypto address provided in the deposit section, I saved it in my binance exchange like I did to 1xbet etc.

So when my aznbet account was blocked, restricted or limited for deposit..I wanted to fund my 1xbet account via cryptocurrency because I saved the cryptocurrency address as well but mistakenly I selected ( clicked) the crypto wallet address of aznbet and send the fund. Immediately I realized that I have made a mistake and I started emailing them for solutions which they are not replying a solution.

That Is how the fund was sent. But hasn't reflected in the account..

I really appreciate your help and assistant, Please 🙏 I really need this fund back. Anything required like more information, documents etc needed regarding this issue and retrieving it, I will provide it as soon and fast as possible.

I hope you received the information how everything went. Like how the mistake was done unpurposely

Thank you very much for your reply, ifebuche646. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

I am sure you realize that you cannot blame the casino for this situation, and our options to help are limited. Nonetheless, I will now forward your complaint to Adam (adam.m@casino.guru) and hopefully, we will be able to find a solution.

Hello ifebuche646,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite AZNBet Casino to join the conversation and participate in the resolution of this complaint.

Dear AZNBet Casino,

While we appreciate that the casino is not at fault here, is there anything that can be done to reverse the player's mistake and return the funds to them?

Kind regards,

Adam

Thank you for assisting me regarding the funds. I hope aznbet casino will reply with a solution. I plead with them to help me.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello ifebuche646,

Unfortunately, we have not been able to make contact with the casino. Have you had any response from them regarding retrieving your funds?

Kind regards,

Adam

I have not. If I use the same email, they won't reply but if I use another email, they will reply with the same reply

" the bookmaker reserves the right to refuse bet from individual without any reason ".

Could it be I will lose my fund. Can't an legal action be applied.

Hello ifebuche646,

Unfortunately, if the casino will not respond to us there is nothing we can do to help you and we will now close this complaint.

The complaint will be closed as 'rejected' as the casino is not responsible for this and it would not be fair to penalize them.

I appreciate this is not an ideal outcome, but as I am sure you are aware, if you send money to the wrong address /wallet there is a good chance it will be lost.

I am sorry we could not be of more help on this occasion.

Kind regards,

Adam