Aussie Play Casino - Player’s withdrawal has been withheld.

 Nelly

Nelly

I want my 795.08 immediately. You guys have 20 mins to put I in my account here. Then I post everything online. Let's see how people think about this one

00:14

Great to see you online with Aussie Play! May I ask your username so I can assist you?

00:14

Dingitydang42

00:15

I want my 795.08 immediately. You guys have 20 mins to put I in my account here. Then I post everything online. Let's see how people think about this one

00:16

Hello Derek!

00:19

I want my money

00:21

No where on that payout receipt does it say not to be paid as for bonus condition. Neither was I warned or told I was playing with real money. So therefore I won $795.08 and due immediately

00:23

Screenshot_20210109-235619.png

● 66.82KB

Download

00:23

In fact it says withdrawal approved

00:24

100% in a court of law that will hold up

00:25

I wan this money in my account tonight please and thank you.

00:28

And now I'm ignored

00:31

Awesome guys Spend thousands of dollars on a lawyer then instead of $800 that makes sense

00:33

Dear Dingitydang42,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information and details. Could you please elaborate? Do I understand correctly that your winnings have been cancelled completely, or capped/reduced?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Canceled completely

Have you accumulated your winnings with or without an active bonus?

Hello Derek,

Thank you for your feedback.

I was informed that you were playing with a No Deposit Bonus PEANUT which applies a wagering requirement of bonus x50, max cashout of $90 and a max bet of $10. Once the wagering requirement is completed the balance you earned is automatically converted into the maximum amount available for the payout which is $90 as it was mentioned above.

Regards,

Aussie Play Casino Team

When I was playing there was no notification that be bus money turned to real money. They just stopped the game all together with 798$ and took everything away. Nothing for notification my 90$ was spent not even a penny. The withdrawal slip says approved withdrawal 398$ so that's what they owe me

Hello Dingitydang42,

Could you please forward your bonus history? My email address is petronela.k@casino.guru. Thank you very much in advance.

Dear Dingitydang42,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.