HomeComplaintsATG Casino - Player cannot access the website.

ATG Casino - Player cannot access the website.

Amount: $8,000 CLP

ATG Casino
Safety Index:High
Submitted: 07 Oct 2021 | Case closed : 21 Oct 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Chile is inquiring about website accessibility. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
3 years ago
Translation

they do not let me access the page

Automatic translation:
Public
Public
3 years ago

Dear estefania,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Before we move on with this complaint, I would like to make sure you have chosen the correct casino. From what I have gathered, this casino is for Swedish players only. Would you be so kind and clarify which casino is this complaint about? Could you post here the link?

Thank you in advance for your reply.

Best regards,

Kristina

Public
Public
3 years ago

Dear estefania,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Public
3 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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