Asperino Casino - Player’s withdrawal has been delayed.

waiting 5 monts for cashout.

2k euro status pending 5monts

600euro waiting in account becaause limit cashout peer day - 2k

Dear Krzysztof,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Would you be so kind and confirm you passed the KYC verification? Have you ever made a successful withdrawal before? When exactly did you request the withdrawal, please?

Have you tried asking the casino where the problem might be? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru (or alternatively post it here).

I understand that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.

Looking forward to hearing from you.

Best regards,

Kristina

Dear kszysio,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hello.

I opened an account and made my first deposit on 10/01/2020

When I won a larger amount, I decided to verify my account.

I followed the guidelines on their site,

I have sent the necessary documents for verification.

There was never any contact from the asperino casino.

The requested withdrawal has the Pending status

I don't know if the account is verified, because you can't see it,

I started looking for information on the web. and it turned out that stage5 is the owner

Payments are handled by:

S5 Entertainment Limited (Reg. No. HE391419)

Chytron 3, Flat 301

1075 Nicosia, Cyprus

E-mail: info@stage5-entertainment.com

they have several casinos, I think they work similarly.

It is unbelievable that such a scammer has an open casino with impunity.

I wrote licenses to Curacaso, nobody is interested.

It's been over half a year and they keep fooling people.

They cooperate with skrill neteller, ecopyz, A lot of admins on casino forums place their banners, catching new victims.

summary:

01/10/2020 - I made the deposit

I won money, sent documents for verification, ordered a payment.

I wrote a lot of e-mails. there is no answer.

Cashout status is pending 2k euro - (max peer day)

and 600 euro to play

Thank you very much Kszysio for your reply. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

thanks you very much

Hello Kszysio!

I will take care of your complaint now. I would like to invite Asperino Casino's representatives to join this discussion in order to resolve the issue.

thank you very much.

if I can help please contact me

We would like to ask Asperino Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.