Art Casino - Player has not received her withdrawal.

I won 2800e from that casino. Visa was fine as a deposit, but you couldn't use it for withdrawal. The only options were mastercard (I don't have one), crypto (I don't use cryptos) and mifinity online wallet, which was paid into the mifinity wallet.

The problem is that mifinity keeps rajoha stuck and does not respond to dozens of emails, ticket help requests, calls (it goes directly to voicemail).

I'm not going to accept not getting my winnings into my own account and being stuck there. The casino should work so that I can get the winnings for myself and not for mifinity!

Dear Tanttu,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I apologize, but I am not sure I understand completely. Do I understand correctly that the casino processed the transaction, but the funds are being held by the payment provider?

Thank you very much for your reply.

Best regards,

Kristina

Yes.

I can't withdraw funds from Mifinity. I have sent them a message and documents a hundred times, but they don't answer.

I have also been in contact with the financial side of art.casino that the money is stuck there.

Someone has to help, it can't just be that Mifinity doesn't answer me and the money stays there?? I've lost sleep at night because of the stress caused by this!

Money still stuck. I had to upload the id documents again and was told that it could take 2 days, but my documents still haven't been confirmed. I filed a complaint with the company.

Can someone from you/art.casino help me to finally withdraw my money?

I masked my personal information from the screenshot.

In the second, a screenshot of what I put on art.casino about this problem

Hey!

My account is now verified and I finally got my winnings, this complaint can be removed

Awesome news, Tanttu. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.