Ares Casino - Player’s withdrawal hasn’t been processed.

requested withdrawal 17Feb still not been paid.I keep emailing them and they just say they are busy

Dear Tincat56,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Additionally, please, forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

My messages were on chat I do have a couple of emails if you send me an email address I’ll send them over

i revived this today

anne F***

As I can see, your payout is pending, which means it will go through the standard verification process - gaming, account and financial history.

I hope you understand the withdrawal process has its flow and is a security process that consists of predefined steps that cannot be skipped. I understand your concern, but sometimes the withdrawal process takes a little longer than expected so you just need to be patient. 

You will definitely be informed as soon as it is processed. Thank you for your understanding.

Kind regards,

Lana

Customer Support

Arescasino

Dear Tincat56,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as unresolved. This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Ares Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Ares Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.