The player from Austria is dissatisfied with the withdrawal process. We ended up closing the complaint as ‘unresolved’ because the casino failed to reply.
Ares Casino - Player’s withdrawal hasn’t been processed.
Black points: 194
Amount: €850
Ares Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hello I have been waiting for my profit of 850 euros for 1 month / unfortunately I still can't get the money because someone can help me lg
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2 years ago
Dear Kahraman,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have successfully passed the KYC verification?
Have you tried discussing this problem with the casino directly? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
Hello Kristina
until now I have never made a withdrawal from the ares casino so that was the first time / Kyc-verified. I always get the same answer please help me. Lg kahraman
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2 years ago
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I think I will never get the money how can such a casino live without license where you give that? !!!!
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2 years ago
Thank you for your reply, Kahraman. Could you please advise what the status of your withdrawal is? Is it pending or processed?
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2 years ago
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It is being edited says the ares casino lg
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2 years ago
Thank you very much Kahraman for your reply. I will now transfer your complaint to my colleague Tomas who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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2 years ago
Hello Kahraman!
I will take care of your complaint from now on. I would like to invite representatives of
Ares Casino into this complaint in order to help us resolve the withdrawal issue.
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2 years ago
We would like to ask Ares Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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2 years ago
Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.
I sincerely hope you won’t come across a problem like this again.
The casino can reopen this complaint anytime.
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