The player from Austria has requested a withdrawal more than two months ago, unfortunately, it has not been received yet. Although the casino did not manage to reply, the player was able to receive his funds and the complaint is now resolved.
Ares Casino - Player’s withdrawal has been delayed.
Amount: €2,501
Ares Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.6
Ares Casino has a Safety Index of 2.6, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
Good day
I have been waiting for my payment of € 2501 since April 19, 2021.
Back then I played Book of Ra deluxe with a stake of € 4 & € 5, got free spins and won € 2501.
I've had withdrawals there several times and it never took more than 2 weeks.
The support doesn't help me either.
I hope you can help me.
Kind regards
Automatic translation:
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3 years ago
Dear Julian,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside your account without being processed? Have you been given any explanation of what caused the delay?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but two months is an unusually long time.
However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Translation
No, it has not yet been processed 🙁
yesterday I got an email that I should verify myself again, of course I did
Funny just that I didn't have to verify myself again for all other payouts
Edited
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3 years ago
Thank you very much, Julian, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Hello Julian!
From now on, I will take care of your complaint. I would like to invite representatives from Ares Casino into this discussion in order to help us with solving the issue.
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3 years ago
Translation
Hello
I received an email today that said my payment was canceled due to technical problems and that I should request the payment again.
I did that today, I hope that this time it doesn't take another 12 weeks for something to happen
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3 years ago
We would like to ask Ares Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.
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3 years ago
Translation
I received the money yesterday after 12 1/2 weeks 🙂
Automatic translation:
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3 years ago
Hello Julian!
I am delighted to see the good news. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
