Ares Casino - Player's withdrawal has been delayed.

I received an email in the 19/02/22 to tell me my withdrawal had been processed and would be with me in 7-21 business days, it is now past that and we are at 44 business days, every time I e-mail them they tell me it is being checked and I need to patient. I wish I had read the reviews before signing up to them, I have received 1 withdrawal previously

Dear Arly49,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Which payment method to withdraw your winnings have you opted for? Was it the same one you used before?

Have you accumulated your winnings with or without an active bonus?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Hi Kristina, thank you for your quick reply, I had to opt for a bank transfer as that is all they have, this was the same method I used when I received my last withdrawal. I had a bonus which I played through therefore all wagering requirements were made, I have mailed them also but they just keep telling me to be patient, thanks Arlene

Dear Arly49,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as unresolved. This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Ares Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Ares Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.