Ares Casino - Player’s winnings have not been paid.

I WON 18 EURO IN BATMAN VS. SUPERMAN AT 8 O'CLOCK ON 6 APRIL AND THEY NEVER PAID ME!!THEY ARE THIEVES!!!

Dear Dimitrios,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward me your game history? Have you been playing with or without an active bonus, alternatively with Free Spins? Have you tried to communicate this issue with the casino? If there’s any relevant communication, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Dimitrios,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.