HomeComplaintsAres Casino - Player’s struggling to withdraw her bonus winnings.

Ares Casino - Player’s struggling to withdraw her bonus winnings.

Amount: €500

Ares Casino
Safety Index:Very low
Submitted: 18 Jun 2020 | Case closed : 05 Jul 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Germany is experiencing difficulties withdrawing her bonus winnings. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
4 years ago
Translation

Has always offered me the coupon bonus and of course I have to deposit 2 mall played me down 1500. And 3rd mall I want my profit !!!!! Now I have left it as it is and I am no longer playing schauma mall if I can get money


MfG DresselV

Automatic translation:
Public
Public
4 years ago

Dear Vesela,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details regarding your problem. Could you please elaborate? Are you experiencing difficulties withdrawing your bonus winnings? Which exact bonus you have redeemed any played? I hope we will be able to help you to resolve this issue as soon as possible. I will be waiting for your reply patiently.

Best regards,

Petronela

Public
Public
4 years ago

Dear Vesela,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public
Public
4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news