HomeComplaintsAres Casino - Player expressed distrust in the fairness of the casino software.

Ares Casino - Player expressed distrust in the fairness of the casino software.

Amount: €800

Ares Casino
Safety Index:Very low Submitted: 02 Feb 2020 | Case closed : 27 Feb 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

Tahi, a player from Germany, experienced an unusual behaviour of the casino’s software.

Public
Unregistered user
Tahi
Unregistered user
Public
4 years ago
Translation

The best manipulation in the world often hangs and turns as hanging as preprogrammed or software control is my request, does not play

ARES casino

77jackpot

Mga casino

4crown

Are all the same provider

Automatic translation:
Public
admin
Jozef
Deputy Head of Data & Complaints
Public
4 years ago

Dear Tahi.

 

Thank you very much for submitting your complaint. We are sorry to hear about your negative experience with the Ares Casino and we absolutely appreciate that you shared your experiences with the Casino Guru team. Ares Casino is a licensed casino (Curacao) with official game providers. Do you have any relevant evidence which convinced you that the casino has altered the games? Do you have any record of your game play?

Edited by a Casino Guru admin
Public
admin
Jozef
Deputy Head of Data & Complaints
Public
4 years ago

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public
admin
Jozef
Deputy Head of Data & Complaints
Public
4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Ares Casino - Player expressed distrust in the fairness of the casino software.
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