The player from Germany is dissatisfied with the casino’s RTP (Return to Player). We’ve rejected this complaint in our system due to lack of evidence.
Ares Casino - Player complains that she didn’t win anything.
Amount: €600
Ares Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.6
Ares Casino has a Safety Index of 2.6, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
Ares Casino are criminals who manipulated the system. The whole time has comical turns. 600 euros has taken from me without a single free spins. And who didn't pay off. Just criminals. Can I somehow sue the casino for system manipulation?
Automatic translation:
Public
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4 years ago
Dear Vesela,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Petronela
Public
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4 years ago
Translation
No is not to do with luck Ares Casino is manipulating the system. A specialist has to watch who I play at home and I see 5 6 st the system turns quickly and a little slower because unfortunately I cannot make a video. But I would consult with a lawyer.
Edited
Automatic translation:
Public
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4 years ago
Dear Vesela,
Please understand, that it is very difficult for me to proceed with this case without supporting evidence. I would like to help you, but it's impossible for me at this time. If you come across any kind of proof, do not hesitate to contact me and we can reopen this complaint anytime.
Thank you for your understanding.
